As any savvy Australian with an interest in personal finance will tell you, NAB’s online only banking division, UBank, consistently offers one of the best rates for personal savings accounts in Australia.
I’ve been a customer of UBank since 2012 and while I’ve enjoyed attempting to support a progressive, online only banking institution I’ve become so fed up with the poor quality site, staff and processes that I am now closing all of my UBank accounts and moving my cash savings to ING and looking into MiradorWealth.com.au.
Below are a few of the main reasons why I no longer use UBank and no longer recommend them to family and friends: